Videotek VTM-2000 Specifications download pdf (Page 17)

VTM-2000 Installation and Operation Handbook

1-3

Service and Support

For service support, telephone the Customer Service Department at 610-327-2292. If

the problem cannot be resolved over the telephone and the instrument must be shipped

to Videotek for service or repair:

• Obtain a Return Authorization (RA) number from the Videotek Customer Service

Department.

• Attach a tag to the unit with:

− Your company name, address, and telephone number

− The name of the contact person at your company

− The RA number

− The unit serial number

− An explanation of the problem

• To prevent shipping damage, pack the unit the same way Videotek had packed it.

If possible, use the original packing materials in the original shipping container.

• Ship the unit to:

Videotek, Inc.

243 Shoemaker Road

Pottstown, PA 19464-6433

Attn: Service Dept.

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Videotek VTM-2000 Specifications Page 17